7 years of ownership,
in plain English.

The warranty period begins on the date of professional installation by a Heuser-authorised technician, as recorded on your Heuser installation certificate. If installation does not occur within 60 days of delivery, the warranty period begins automatically on the 61st day after the unit is delivered.

Heuser Care+ runs concurrently with the standard warranty and extends coverage on each listed component through the end of its Heuser Care+ term shown above, rather than replacing it with a separate policy term.

• Manufacturing defects in materials or workmanship present at the time of purchase.
• Failure of the compressor, condenser coil, evaporator coil, PCB, or fan motor under normal residential use.
• Refrigerant leaks arising from a manufacturing fault (not from external damage or improper handling).
• Labour and call-out charges for repairs carried out by Heuser-authorised service technicians.
• One scheduled preventive maintenance visit per year under Heuser Care+, including filter cleaning and a general performance check.

• Damage caused by voltage fluctuation, electrical surges, or use without a Heuser-recommended stabiliser where required.
• Damage from improper installation, alteration, or repair by a technician not authorised by Heuser.
• Damage from physical impact, misuse, negligence, fire, flood, pest infestation, or acts of nature.
• Cosmetic wear such as scratches, dents, or discolouration that does not affect function.
• Consumable items (e.g. remote batteries, decorative panels) beyond the first 6 months.
• Units relocated, reinstalled, or serviced by anyone outside the Heuser-authorised network.
• Any unit with a tampered, removed, or illegible serial number.
• Costs arising from delays or unavailability caused by circumstances outside Heuser's reasonable control.

The ₹2,999 reservation fee paid to secure a Founding Owner slot is fully refundable at any time before the unit ships, on request through the Heuser app or support line. This reservation fee is separate from, and does not affect, the warranty terms described in this Policy, which apply only once a unit has been purchased, delivered, and installed.

To raise a warranty claim:

• Contact Heuser Care+ support through the Heuser app, heuser.in/support, or the support number on your invoice.
• Share your order ID or unit serial number and a description of the issue.
• A Heuser-authorised technician will be scheduled to inspect the unit — typically within 48 hours in launch metro cities, and within 5 business days in other serviceable locations, as our service network expands.
• If a defect covered under this Policy is confirmed, repair or part replacement is provided at no charge.
• If, within the first year, the estimated cost of repair exceeds 60% of the unit's current replacement value, the repair is deemed not economically viable and Heuser will replace the unit with an equivalent new unit instead.
• Keep your installation certificate and invoice accessible, as proof of installation date and purchase may be required to process a claim.

Serviceable locations and response-time commitments are listed at heuser.in/support and may vary by pin code.

This warranty is tied to the unit, not the original purchaser, and transfers automatically to a subsequent owner at the same installation address, provided the unit has not been relocated or serviced outside the Heuser-authorised network.

Heuser's liability under this Policy is limited to the repair or replacement of the covered unit or its parts. Heuser is not liable for indirect, incidental, or consequential loss, including loss of use, discomfort, or damage to surrounding property, except where such liability cannot be excluded under applicable Indian consumer protection law.